Returns & Exchanges
At Stride Rite, we want your little ones to step out in confidence, which is why we offer a 45-day return policy for unwashed and unworn merchandise. If you are not completely satisfied with your purchase, we make the return process simple and hassle-free.
Start Your Return
Visit our online Returns Portal and enter your order number and billing zip code to locate your purchase.
Print Your Label
Select the items you wish to return and print the prepaid UPS shipping label provided through the portal.
Pack Your Items
Place the unworn footwear in its original packaging and secure it inside a sturdy shipping box with the label attached.
Ship It Back
Drop off your package at any authorized UPS location; your refund will be processed once the items are inspected at our warehouse.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing